Domain troubleshooting
DNS, verification, and HTTPS issues when connecting a custom domain.
Who is this for?
Merchants connecting their own domain.
Common issues
Verification keeps failing
Compare DNS records character-for-character. Remove conflicting A/CNAME records. Wait for TTL, then retry.
Browser warns about HTTPS
Wait for certificate provisioning after a successful verify. Try again later; if it persists, open a Support ticket.
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Last updated 9/5/2026