Shipping troubleshooting
When checkout has no shipping option or rates look wrong.
Who is this for?
Merchants whose customers cannot complete the fulfillment step.
Common issues
Checkout has no shipping methods
Add a method that includes the customer’s country/zone, or offer pickup. Confirm the method is enabled.
Price is unexpected
Re-open the method and check zone, rate, and free-threshold rules.
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Last updated 9/5/2026