Processing orders

Review payment, pack the goods, and update fulfillment so the customer knows what happens next.

Who is this for?

Staff who pick, pack, and ship.

1
Open the order
Go to Sales → Orders and select the order.
2
Confirm payment
Do not ship if payment is still pending unless you accept that risk (for example cash on pickup).
3
Fulfill
Update status, add tracking when you ship, and save. Customers can receive shipping notifications when tracking is added.

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Adding tracking information to an order

Attach a carrier and tracking number so customers can follow the shipment.

Order status

Payment and fulfillment statuses tell you whether an order is paid, shipped, or still open.

Last updated 9/5/2026