Account issues
Sign-in, verification, and lockout problems.
Who is this for?
Anyone who cannot reach the control panel.
Common issues
Forgot password
Use Forgot password on the sign-in page and follow the email link.
Lost authenticator MFA
You cannot complete sign-in without MFA. Contact Support from an email on the account so an administrator can reset MFA.
Email not verified
Use the verification banner to resend the email, then open the latest message.
Was this helpful?
Related features
Last updated 9/5/2026